Incident management AI Powered

Handle your plant's incidents end to end, from the alert on the line to the closing paperwork.

No training for whoever logs it, no paperwork for whoever closes it.

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MCP server Run Solved from the AI tools you already use
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AI POWERED

Report incidents in any format
and from anywhere.

A Teams message, an email, a voice note or the Solved template. The AI turns any of those inputs into a single incident, with its code, category, owner and date.

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Design a different template, tailored to you, for every type of incident

Assign tasks to anyone on the team to get the incident solved

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Centralise the conversations and keep the qualitative information next to the incident

Analyse the root cause and schedule the records that keep it from happening again

What they achieve in the first year

Figures recorded by Solved customers during their first year of use

+70.000€Saved each year in operating costs
-67%Less time spent documenting incidents
+18%More productivity in quality teams
90%Of incidents are resolved within 48 h
100%Compatible with ERP, MES and CMMS systems

“Incidents were absolute chaos: they reached us via WhatsApp, by email, or you'd be walking down the hallway and someone would ambush you with an incident.”

Ana DomínguezQuality manager · Carnavi

Frequently asked questions

How is an incident logged in Solved?

From a phone, tablet or PC, right at the workstation: describe the deviation, attach photos or video and assign an owner.

Can incident handling be automated?

Yes. The workflows are configurable, so each incident is routed to the right owner with no manual step.

Does Solved handle non-conformities?

Yes. Incidents and non-conformities are handled in the same system, tracked from the first alert to the corrective action and its closure.

Does it integrate with ERP, MES or CMMS?

Yes. Solved connects to the production and maintenance systems already in place, which avoids duplicated data.

Can I see incident metrics and reports?

Yes. The system gives you real-time charts and trends to spot hot spots and get ahead of repeat failures.

Talk to an industrial operations specialist

Common questions at this stage: how it fits the ERP, MES or CMMS already in place, and how routing workflows are configured on the organisation's own procedures.